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  • Why do I need professional IT services?
    Professional IT services are essential for modern businesses. In today's fast-paced world, technology drives success, but managing it can be complex and time-consuming. By entrusting your IT needs to us, you gain the freedom to focus on your core business activities. We handle the intricacies of technology, ensuring it aligns with your objectives and operates smoothly, so you can concentrate on driving growth and innovation. Let us shoulder the burden of technology, allowing you to thrive in your industry.
  • How long does it typically take to receive a reply if I have an employee or member of staff reach out via the ticketing system?
    At TechNellogic, we prioritize prompt responses to all tickets. Our commitment is to address new tickets within 15 minutes of submission.
  • If I call your support line, will I be able to speak to a human instead of a robot?
    Rest assured, when you call our company line, a skilled technician will be available to troubleshoot your issues over the phone. If all our technicians are engaged, we'll ensure to promptly get back to you.
  • Do you offer cloud data protection as a service?
    Absolutely, we understand the critical importance of safeguarding your company's data. Our cloud data protection service includes full backup of Server and SharePoint files within your company. We utilize cutting-edge technology and store your data securely, ensuring peace of mind with daily backups of your valuable information.
  • What is the difference between outsourcing and managed services?
    This is a common question, and the distinction is crucial. Outsourcing typically involves delegating tasks to a third party with minimal involvement or oversight from your end. Managed Services, however, is a collaborative approach. We partner with your company, understand your unique needs and goals, and work together to devise a comprehensive IT strategy. We not only provide services but also integrate seamlessly into your operations, becoming an extension of your team.
  • What are the benefits of managed IT services for my business?
    With a fixed monthly investment, your business gains access to a team of highly skilled technicians and support staff. By staying proactive and addressing potential IT issues before they disrupt operations, TechNellogic ensures maximum uptime for you and your employees. This allows you to concentrate on business growth while we handle your IT needs seamlessly.
  • What types of businesses do you typically work with?
    TechNellogic partners with businesses and local schools to provide high quality IT support. We currently have clients in education, healthcare, manufacturing, and accounting industries among others.
  • How do you ensure data security and compliance?
    We employ industry best practices for securing your business network, computers, servers, and other connected devices. Computers and servers receive multi-layered security software that is monitored 24/7 for issues with automatic remediation steps taken in case of a security issue. We also provide cloud and/or onsite backups of your critical data in case of a security issue or physical disaster.
  • What is your response time for IT issues?
    We strive to respond to submitted issues within 15 minutes. We highly value communication and response time to keep you and your team as efficient as possible.
  • Do you offer 24/7 support?
    Yes, while our primary support hours are from 8AM to 5PM, Monday through Friday, we do provide after-hours emergency assistance, albeit with an additional charge. Additionally, we ensure continuous protection through 24/7 security measures installed on your network. These measures run seamlessly in the background, monitoring for any irregularities and alerting us promptly if needed.
  • How do you handle backups and disaster recovery?
    During onboarding of your company, we locate and take multiple backups (both onsite and cloud) of your business-critical data in case of a disaster recovery scenario. Once backed up, we have the ability to restore your data to a cloud or physical server in the event of a disaster.
  • Can you help with IT strategy and planning for our business growth?
    Yes! We can help you plan for network equipment, server, and computer replacement and upgrade cycles. We help select IT solutions that fit your budget and your business needs to maximize your team’s effectiveness.
  • What sets your managed IT services apart from other providers?
    Responsiveness, friendliness, attention to detail – and we are all local! When you work with TechNellogic, you get to interact with a group of talented individuals who care about your business because we live here too.
  • How do you handle scalability as our business grows?
    Our tools are built to scale whether you have 5 employees or 500 employees. We leverage excellent documentation of your IT environment and implement efficient, repeatable processes as well as automation to scale alongside you as your business expands and grows.
  • Can you provide references or case studies from your current clients?
    We have many satisfied clients who would be willing to share their experience of TechNellogic with you if you find yourself on the fence about working with us. If that isn’t enough to convince you, check us out on Google Reviews!
  • Where are you located?
    Missoula, Montana but we service clients across Montana and other states as well.
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